This policy explains how Jack handles information submitted through this website when you ask about sewing machines, dealer routing, service planning, or training resources.
We may collect your name, email address, company, country or region, and the machine requirement you provide through inquiry forms. We may also receive standard technical information such as browser type and general usage data.
Submitted details are used to answer your request, prepare machine guidance, coordinate dealer support, improve website content, and maintain business communication records.
Information may be shared with relevant service or dealer contacts when that is necessary to respond to your inquiry. We do not sell inquiry information as a standalone mailing list.
You may ask us to update or remove your inquiry details where applicable. Some records may be retained when needed for legitimate business, legal, or security reasons.